Payment Guidelines — United Arab Emirates E-Visa

Welcome to Emirates UAE Visa, your trusted partner for UAE visa application assistance services.

Please take a moment to read the following information carefully before completing your payment.

What’s Included in Your Payment

When applying for a UAE visa through our service, your total payment covers:

  • UAE Government Visa Fee — The official fee charged by UAE immigration authorities (ICP/GDRFA) for processing your visa application.
  • Our Service Fee — Covers application preparation, document review and verification, submission to UAE immigration authorities, application status tracking, and 24/7 customer support.
  • Government VAT (5%) — Applicable UAE Value Added Tax as required by law.

Our transparent pricing structure ensures you know exactly what you’re paying for. The Government Visa Fee and our Service Fee are shown separately on every visa product page so there are no surprises at checkout.

Important: The UAE visa is issued by the UAE Government. Approval is at the sole discretion of UAE immigration authorities. We are a private licensed travel agency providing application assistance; we do not issue visas.

Accepted Payment Methods

We offer fast, encrypted online payments using major credit and debit cards:

  • Visa
  • MasterCard
  • American Express (AMEX)
  • Apple Pay
  • Google Pay

Payment Details

Currency: All payments are processed in USD (US Dollars).

Billing Descriptor: Transactions will appear on your card statement as HADAF AL MUTEENA TRAVEL.

Information Required at Checkout:

  • Cardholder name and billing address
  • Card number, expiry date, and CVV
  • 3D Secure code (OTP from your bank)

Payment Security

We take the security of your payment information seriously:

  • TLS Encryption — All transaction data is encrypted in transit using industry-standard TLS encryption.
  • PCI DSS Compliant — Our payment processing follows Payment Card Industry Data Security Standards.
  • No Card Storage — We do not store your full card details on our servers; payments are handled by certified payment processors.
  • 3D Secure — Additional bank-level verification protects against unauthorized transactions.

Payment Results

Successful Payment

  • You’ll receive an on-screen confirmation immediately after your payment is processed.
  • A confirmation email will be sent to your registered email address shortly after.
  • Our team will begin processing your visa application within our stated submission timeframe.

Failed Payment

  • A message will appear on screen explaining the reason for the failure (e.g., insufficient funds, incorrect details, 3D Secure verification failed).
  • No charges will be applied to your card for failed transactions.
  • You may retry the payment or use an alternative card.

Important Notes

  • All charges are made in US Dollars (USD). Currency conversion to your local currency is handled by your bank or card issuer at their applicable exchange rate.
  • Bank fees: Your card issuer may apply foreign transaction fees, currency conversion fees, or other charges. These are outside our control. Please check with your bank for details.
  • Refunds: Refunds are processed according to our Refund Policy. The UAE Government Visa Fee is generally non-refundable once the application has been submitted to UAE authorities.
  • Apply directly: Customers may also apply for a UAE visa directly through official UAE government channels at icp.gov.ae and gdrfad.gov.ae at the standard government fee.

Need Help?

Our customer service team is available 24/7 to support you with payment-related issues or any questions about your visa application:

📧 Email: sales@emiratesuaevisa.com 💬 WhatsApp: +971 50 739 6320 📞 Phone: +971 50 739 6320

We’re happy to assist with payment questions, application status, refund inquiries, or any other support you may need.

Emirates UAE Visa is operated by Hadaf Al Muteena Travel and Tourism L.L.C, a licensed tourism company registered in Dubai under Commercial License No. 1078025 (issued 07 July 2022). We are a private licensed travel agency and are not affiliated with the UAE Government, GDRFA, or ICP.